Privacy Plan
In accordance with the Information Privacy Act the College makes provisions to lawfully store, handle, access, amend, manage, transfer, use and disclose the personal information of students and visitors. In accordance with the Privacy Plan the College has developed a range of supporting documentation. This plan is reviewed and updated each year.
We consider it very important that staff respect the privacy of other staff, students and visitors as set out in the Privacy Plan. Breaches of the privacy of others are likely to result in disciplinary action.
We consider it very important that staff respect the privacy of other staff, students and visitors as set out in the Privacy Plan. Breaches of the privacy of others are likely to result in disciplinary action.
Workplace Health & Safety WHS
It is essential that the College provides a safe and supportive environment for staff, students and visitors. All workplaces in Australia are regulated by national state laws (Workplace Health & Safety Act QLD)to protect people from harm. This is known as harm minimisation. It is up to everyone on the premises to look out for each other and 'think safe' at all times.
Incidents & Accidents
At the College there may be incidents that could cause harm to staff, students, clients or visitors. Sometimes these incidents, where no one is injured are called 'near misses'. These can be useful to alert college staff so action can be taken to prevent further incidents happening in the future. When an incident leads to harm or injury to a person, this is known as an accident. All staff, students and visitors have a responsibility to ensure the workplace is safe and that their own actions do not put the health and safety of others at risk. Everyone must report all incidents and accidents. For students or visitors please report any accident/incident immediately to the college administration.
Emergency Services Call 000
Substance Policy
Alcohol and drugs can impair performance and affect the health and safety of everyone. The College has a strict NO alcohol, drugs or smoking on the premises policy.
Incidents & Accidents
At the College there may be incidents that could cause harm to staff, students, clients or visitors. Sometimes these incidents, where no one is injured are called 'near misses'. These can be useful to alert college staff so action can be taken to prevent further incidents happening in the future. When an incident leads to harm or injury to a person, this is known as an accident. All staff, students and visitors have a responsibility to ensure the workplace is safe and that their own actions do not put the health and safety of others at risk. Everyone must report all incidents and accidents. For students or visitors please report any accident/incident immediately to the college administration.
Emergency Services Call 000
Substance Policy
Alcohol and drugs can impair performance and affect the health and safety of everyone. The College has a strict NO alcohol, drugs or smoking on the premises policy.
Unacceptable Behaviour
The College is committed to upholding the highest standards of legal, ethical and moral behaviour. Unacceptable behaviour includes issues of Bullying, Violence, Discrimination & Harassment. These behaviours are unlawful in education and employment and the provision of goods, services and accommodation in the state of Queensland.
(Anti-Discrimination Act)
Bullying is characterised by repeated, unreasonable behaviour directed at an employee or student, or group of employees or students, that creates a risk to health and safety. Bullying behaviour is that which a reasonable person in the circumstances would expect to victimise, humiliate, undermine, threaten, degrade, offend or intimidate a person. The behaviour can include actions of an individual or a group, and may involve the bully using a system of work or inappropriately asserting power.
Violence is a physical assault or attack by direct or indirect application of force that creates a risk to health and safety. The attacker’s intent is not determinative.
Harassment is any form of behaviour that is not wanted, is not asked for and that a reasonable person would consider likely to create a hostile or uncomfortable workplace by humiliating, intimidating or offending another person because of an attribute protected by the law.
Anyone who believes that they are being or have been bullied, harassed or vilified is encouraged to come forward. All reasonable steps are taken to prevent unacceptable behaviour and appropriately manage concerns and complaints. Adverse action or reprisal will not be taken against a person who raises an 'unacceptable behaviour' issue or concern. Please report these issues or concerns to College Administration or follow the complaints procedure below.
(Anti-Discrimination Act)
Bullying is characterised by repeated, unreasonable behaviour directed at an employee or student, or group of employees or students, that creates a risk to health and safety. Bullying behaviour is that which a reasonable person in the circumstances would expect to victimise, humiliate, undermine, threaten, degrade, offend or intimidate a person. The behaviour can include actions of an individual or a group, and may involve the bully using a system of work or inappropriately asserting power.
Violence is a physical assault or attack by direct or indirect application of force that creates a risk to health and safety. The attacker’s intent is not determinative.
Harassment is any form of behaviour that is not wanted, is not asked for and that a reasonable person would consider likely to create a hostile or uncomfortable workplace by humiliating, intimidating or offending another person because of an attribute protected by the law.
Anyone who believes that they are being or have been bullied, harassed or vilified is encouraged to come forward. All reasonable steps are taken to prevent unacceptable behaviour and appropriately manage concerns and complaints. Adverse action or reprisal will not be taken against a person who raises an 'unacceptable behaviour' issue or concern. Please report these issues or concerns to College Administration or follow the complaints procedure below.
Complaints & Feedback
The Psychosomatic Therapy College is committed to providing a positive educational experience. As part of this commitment, we welcome feedback to assist us to continuously improve the quality of teaching, administrative and support services. Your feedback may take the form of a complaint, compliment or suggestion.
Student Complaints
Complaints Policy
Student Complaints
Complaints Policy
- At the Psychosomatic Therapy College, we welcome your feedback. It is acceptable for you to raise complaints. You will not be disadvantaged, provided your complaint is not knowingly false or vexatious. Complaints help us to improve our services.
- The Director oversees the complaints management framework. All complaints are reported to the Director for investigation. Feedback advisers must provide you with a complaint outcome within 21 working days. Complex cases may require more time.
- We investigate complaints impartially and take corrective actions for all substantiated complaints.
- Complaints are considered with courtesy, with due regard to confidentiality, and without prejudicial treatment.
Complaints Procedure
This procedure is used by students with a current enrolment who want to raise concerns regarding:
- Your treatment as a student,
- The quality or delivery of a service provided by the College and/or
- Conduct of staff or students, which you believe do not accord with the expectations set out in the Student Complaint Policy or Student Handbook and, which are not more than 12 months old, unless there are extenuating circumstances.
- Student requests for review or appeal of College decisions, which are addressed through an external inquiry to the Queensland Ombudsman outlined in the Student Handbook.
- Allegations of bullying, harassment and discrimination by staff members or students, which are addressed through the College's Workplace Harassment Bullying and Discrimination Policy.
- Action for incidents or accidents which are addressed in the Workplace Health & Safety Policy.
How to ensure that your complaint is heard
- Follow the procedure for making a complaint under the Student Complaints Procedures.
- Be respectful and factual.
- Accurately answer all the require fields in the form.
- List issues separately, clearly and concisely so that they can considered.
- Attach all relevant documents and correspondence to support their claims.
- Indicate the outcomes that you seek; although we may not be able to meet these, it helps to identify other possible solutions.
- If, lodging a group complaint, ensure that all complainants have the same complaints and seek the same outcome.
- Ensure that the complaint is not frivolous or vexatious under the Student Complaints Policy.
- Ensure that you adhere to any time frames.
What happens after your complaint is lodged?
- The information you provide (in the form) is used to determine the appropriate course of action.
- Details of your complaint are provided to the College's administration office and the Director of the College to address the matter.
- The responsible complaint handler may contact you to seek clarification and further information to assist the investigation process. It is expected that students will assist the complaint handler with the complaint resolution process.
- If your complaint is about someone's behaviour, it is likely that the responsible handler will provide the details of your complaint to the identified person, to offer the courtesy of a response under natural justice principles. The details of your complaint may also be provided to other College personnel as required.
- You will receive acknowledgement within 10 working days after receipt of this form at the administration office via email or post.
- While the College treats seriously any complaints reported anonymously, it may be unable, either properly or fully, to investigate such a complaint or provide a decision or take action to resolve the complaint, when the source of the complaint is unknown.
Please complete the complaint form below and submit to the College administration office.
For other feedback such as compliments or suggestion please click here.
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